Terms of Sale

Art. 1 — Seller and support

The seller is AFFRESCHI & AFFRESCHI S.R.L., a single-member company with registered office at Via Giurdignano SNC, Zona PIP, Lotto 9/A, 73027 Minervino di Lecce (LE), registered with the Lecce Register of Companies under registration number and tax code 04779110750, REA LE-317690, VAT number 04779110750, fully paid-up share capital of euro 10,000.00, PEC affreschisrls@pec.it, email info@jrose.it, telephone 0836 891054 (hereinafter also “J.Rose” or the “Seller”).

For information, orders, withdrawal, warranty and complaints: info@jrose.it. For formal communications: affreschisrls@pec.it.

Art. 2 — Structure of the contract and precedence

These Terms of Sale govern purchases made through www.jrose.it and must be read together with the Payments, Shipping and Returns & Refunds sections, which form an integral part of them.

The specific information on the product page, in the cart and in the final summary completes the contract. In the event of conflict, the more specific provision relating to the product or the transaction prevails, provided it was shown before the order and complies with the law.

Limited Editions, pre-sales, Membership, Collectors Club, Wallet, Message in a Bottle and other special services may be governed by dedicated rules. Such rules prevail for the project concerned; these terms apply on a residual basis to the extent compatible.

Art. 3 — Customers and age requirements

A “Consumer” is an individual who buys for purposes outside their business, commercial, craft or professional activity. A “Professional Customer” is anyone who buys in the course of such activity.

In Italy, the purchase of alcoholic beverages is reserved for persons aged at least 18. For foreign destinations, the minimum age of the country of delivery applies, never below 18. The buyer declares that they meet the requirement and that they will name a suitable recipient.

J.Rose may verify the year of birth by means of the tax code, request a document when age is not obvious, and instruct the carrier to check it on delivery. If verification fails, the order or delivery may be refused in accordance with the rules published in the Shipping section.

The retail catalogue may be used by the Professional Customer for consumption, hospitality or gifts, but not for resale. Resale is governed by the B2B channels, agents or the professional portal.

Art. 4 — Products and artisanal characteristics

The catalogue may include alcoholic beverages, glasses, accessories, gift packs, books, prints, editorial products, clothing, merchandising, digital gift cards and other products indicated on the site.

Before the order, the essential characteristics, the price, the net quantity and the alcohol content where applicable are shown, together with the other mandatory information available on the product page.

Images are for descriptive purposes. Minor variations in tone, grain, texture, thickness, finish or hand-made marks on labels, frescoes and artisanal elements are not defects when they do not compromise integrity, legibility, safety, functionality or quality.

Breakages, abnormal cracks, significant detachments, serious printing defects or missing components do not fall within normal artisanal variability.

Art. 5 — Prices, taxes and costs

Prices are expressed in euro and include applicable VAT. Shipping, surcharges and the total due are shown before the final command.

For foreign destinations, checkout normally calculates the total on a DDP basis, including product, transport, applicable taxes, excise duties and customs duties, as described in the Shipping section.

Payment methods, charging times, cash on delivery, bank transfer, gift cards, anti-fraud checks and invoicing are governed by the Payments page.

Art. 6 — Account, guest and recipient

The Customer may buy as a guest or through an account, when available. They must provide complete and correct details and keep their credentials safe.

A recipient other than the buyer may be indicated. The Customer warrants that they may communicate the data necessary for delivery, that they have informed the recipient where appropriate and, for alcoholic beverages, that the recipient is of the required age.

J.Rose may suspend an account for reasonable reasons of security, fraud, unlawful use or breach of the terms, stating the reason where possible.

Art. 7 — Ordering procedure and conclusion of the contract

The Customer selects the products, checks the cart, enters their details, chooses delivery and payment and reviews the summary. Before submitting, they may correct errors by returning to the previous steps.

The order is submitted by means of a button labelled “Order with obligation to pay” or an equally unambiguous expression.

Before submitting, the Customer accepts the Terms of Sale and the Payments, Shipping and Returns & Refunds sections, declares that they meet the age requirements and acknowledges the Privacy Notice. Marketing consent is separate, optional and not preselected.

For immediate payments, the contract is concluded when the payment is authorised and J.Rose sends the confirmation. For bank transfer, it is concluded upon receipt of the funds and confirmation. For cash on delivery, it is concluded upon order confirmation and the price is due on delivery.

J.Rose stores the order number, date, time, version of the contractual documents and the declarations made, and sends a confirmation on a durable medium.

The Customer may request cancellation with a full refund until the order has been handed to the carrier. After that point, the Returns & Refunds section applies.

Art. 8 — Availability, limits and substitutions

Availability is updated with reasonable diligence, but simultaneous orders may exceptionally cause misalignments.

No minimum amount or general limit on bottles is provided. Specific limits may be applied, visible before the order, for availability, destination, fraud prevention or protection of the retail channel.

In the event of unavailability after payment, the Customer may choose, where possible, between waiting for an accepted date, an expressly approved alternative, a refund of the missing product, or cancellation of the entire order where a partial delivery would be of no interest.

J.Rose does not automatically substitute the product with a different item.

Art. 9 — Cancellation by J.Rose

J.Rose may cancel and refund the order in the event of a manifest and objectively recognisable pricing error, well-founded suspicion of fraud, unauthorised payment, legal prohibition, unforeseeable supervening unavailability or objective impossibility of delivery.

Cancellation is communicated to the Customer and the sums collected for the part not performed are returned in the manner provided on the Payments page.

Art. 10 — Gift cards and special services

The J.Rose gift card is digital, usable exclusively on www.jrose.it and governed in detail in the Payments and Returns & Refunds pages.

The gift card cannot be used to purchase another gift card, Limited Editions, Message in a Bottle, Membership or other services expressly excluded.

The special conditions of dedicated projects must be accepted before the relevant purchase or activation.

Art. 11 — Professional Customers

The right of withdrawal, the statutory warranty of the Consumer Code, the consumer's forum and the other protections reserved for Consumers do not apply to the Professional Customer.

Professional sales are governed by the Civil Code, including the provisions on warranty for defects and the related time limits, where applicable.

Except in cases of wilful misconduct, gross negligence, personal injury, product liability or mandatory limits, J.Rose's total liability towards the Professional Customer is limited to the value of the order concerned. Indirect damages, loss of profit, opportunities or business interruption not directly and foreseeably caused by the breach are excluded.

Art. 12 — Liability and force majeure

J.Rose does not limit liability or rights that cannot be excluded by law. The Consumer's mandatory rights remain intact.

J.Rose is not liable for delays or non-performance due to events beyond its reasonable control, such as natural disasters, fires, general strikes, wars, orders of the authorities, customs blocks, exceptional unavailability of transport or widespread interruptions of networks and systems, provided it adopts reasonable measures and informs the Customer.

If performance becomes definitively impossible, the order is cancelled and the part not performed is refunded.

Art. 13 — Intellectual property

The purchase does not transfer rights in the works, trademarks, images, labels, packaging or other artistic content. Normal use of the product and uses permitted by law are allowed.

Art. 14 — Privacy

Personal data is processed in accordance with the Privacy Notice published on the site. Acknowledgement of the notice is distinct from any consent to marketing.

The data necessary for the order may be communicated to payment providers, IT suppliers, couriers, logistics operators, consultants and parties involved in legal obligations, according to the roles described in the notice.

Art. 15 — Complaints and ADR

Complaints and requests may be sent to info@jrose.it, stating the order number and any useful information.

The Consumer may apply to the competent ADR bodies. J.Rose assesses participation on a case-by-case basis and does not undertake in advance to use a specific body, except for legal obligations or subsequent adherence.

The European ODR platform has been discontinued and the related regulation was repealed with effect from 20 July 2025.

Art. 16 — Governing law and jurisdiction

The contract is governed by Italian law, without prejudice to the more favourable mandatory rules applicable to a Consumer resident in another country.

For the Consumer, the court of the place of residence or domicile has jurisdiction where provided by law. For the Professional Customer, the Court of Lecce has exclusive jurisdiction.

Art. 17 — Version, language and partial invalidity

The version shown and accepted at the time of the order applies. Future changes do not affect contracts already concluded, except for legal obligations or more favourable changes.

The contractual language is Italian. Translations are for information purposes and, in the event of discrepancy, the Italian text prevails to the extent permitted by law.

The invalidity of any clause does not affect the effectiveness of the remaining provisions.

Specific approval by the Professional Customer

The Professional Customer, pursuant to Articles 1341 and 1342 of the Italian Civil Code, declares that they specifically approve: Terms of Use, Art. 13; Terms of Sale, Arts. 3, 7, 8, 9, 11, 12, 16 and 17; Payments, Arts. 4, 5 and 8; Shipping, Arts. 6, 9 and 11.