Frequently asked questions

It is a digital service that lets you link a personal message to an enabled J.Rose bottle: a text, a video of up to one minute, or both. The person who receives the bottle holds their smartphone to the NFC Tag: the scan verifies the Tag’s authenticity and opens the private Digital Page with your content. The service is independent of the purchase of the bottle and does not require an account: all you need is your email, verified with an OTP code, and the Tag ID.

No. Immutability is an essential feature of the experience: once publication is confirmed, the content cannot be edited, corrected, supplemented or replaced using the service’s normal functions. Before the final confirmation, however, you can correct and replace the text and video as many times as you like, checking everything in the preview. After publication, only the password and the access mode (open or protected) can be changed. You can always download a copy of the content or delete it entirely — but not replace it on the same Tag.

The price you pay covers a guaranteed minimum period of one year from publication. After the first year the service may continue free of charge, with no automatic paid renewal: you will never be charged anything extra. This free continuation is not guaranteed forever, however: if J.Rose decided to end it, you would receive at least sixty days’ notice by email, with the end date and the chance to download your content.

Yes. If you are a consumer you can withdraw within fourteen days of the conclusion of the contract, without giving any reason, and receive a full refund — even if the message has already been published. You can withdraw using the online function “Withdraw from the contract here”, always visible during the withdrawal period, or by writing to info@jrose.it or by certified email (PEC), including by using the form attached to the Terms. The refund is made within fourteen days, to the same payment method. Please note: deleting the content from the management functions is not the same as withdrawing — withdrawal must be communicated through one of the channels indicated.

You decide, at the time of publication, by choosing between two modes at the same price. With Open Access, anyone who has the bottle and performs a valid scan sees the content. With Protected Access a password of at least eight characters is also required, chosen by you and shared by you with whoever you wish. You can change the password or switch from one mode to the other at any time, through OTP verification. Bear in mind that the password does not identify the viewer: anyone who has the bottle and knows the password can access the content.

The Digital Page is private, is not intended to be indexed by search engines, and the displayed link does not normally allow renewed access without a valid scan of the Tag. However, no measure can prevent someone who legitimately views the content from photographing it, recording it or taking a screenshot with external tools: consider this when choosing between open and protected access and when deciding what to include. Sharing the content without authorisation remains prohibited. No analytics, profiling or marketing tools are active on the Digital Page, even if you have given consent in other J.Rose environments.

Yes, at any time and free of charge. Access the management functions with your email, Tag ID and OTP code, then confirm the deletion with a second explicit confirmation: the password alone is not enough. Removal from the live systems is immediate; any remaining copies in backups are deleted or made unusable within thirty days. Deletion is final: the content will no longer be reachable from the Tag, cannot be recovered and cannot be replaced on the same Tag. After the withdrawal period, voluntary deletion does not entitle you to a refund.

The service is designed for personal messages between adults. In particular, it is forbidden to include images, voice, name or any data that identifies or makes identifiable a minor; sensitive data (health, sexual orientation, political opinions, religious beliefs, biometric or genetic data) or data relating to criminal convictions; identity documents, tax codes, passwords, bank details, private addresses or precise locations; nudity and sexual material; threatening, defamatory or hateful content, or content that infringes copyright, trademarks or the image of other people. If you include images or data of other adults, you must have the right to do so and inform them. Prohibited content may result in refusal of publication, restriction or removal.

No permanent account is created. For every management operation — viewing the status, changing the password or access mode, downloading the content, deleting it — you enter your email and the Tag ID and confirm with a single-use OTP code sent to your inbox. This is why it is essential to protect your email: whoever accesses it can manage the service. If you lose access to your inbox or need to change address, contact support at info@jrose.it: you may be asked for reasonable proof of purchase or activation, never an identity document if the check can be done in a less invasive way.

Yes. The service can be activated with any enabled J.Rose bottle, wherever it was purchased: you need to have the Tag physically to hand. Each enabled bottle can hold only one experience. If the bottle was purchased on jrose.it with a different recipient, the buyer can receive the Tag ID and activate the service even before delivery. Note: the presence of the J.Rose brand does not on its own guarantee that the bottle is enabled; if payment went through but the Tag could not technically be linked, the operation is cancelled with a full refund.

The contract remains yours: whoever receives the bottle can view the message (with the password, if there is one), but the management functions — password, download, deletion — do not automatically pass to the new holder, because they remain tied to your email. Anyone who disputes an activation or a publication can write to info@jrose.it; J.Rose may suspend access during the review.

Yes, it is the intended behaviour. The scan first opens a page of the TagLink platform, managed by Sinfotech, which verifies the technical authenticity of the Tag and then automatically redirects to the J.Rose Digital Page. At that stage Sinfotech may process technical scan data (date and time, outcome, IP, device, approximate geographic area) in accordance with its own privacy policy and cookie policy, linked in the Terms. J.Rose normally receives only aggregate statistics — number of scans, trends, country, device type — used for security and support, not to profile viewers. Whoever views the message does not have to provide any identifying data.

Check that you have an Internet connection, an NFC-compatible device and an up-to-date browser; not all devices read the Tag in the same way. If the problem persists, write to info@jrose.it without tampering with the Tag: J.Rose will look into the case. If the defect concerns the digital service, you are entitled to have conformity restored free of charge within a reasonable time and, in the cases provided by law, to a price reduction or termination of the contract. If the defect concerns the bottle or the Tag as a physical object, the seller’s statutory warranties apply.

The total price, taxes included, is shown before the order and is the same for open and protected access; it also covers later changes of password and mode. The available methods are those shown on the platform (they may include Stripe, PayPal, Nexi, Apple Pay, Google Pay and Revolut). J.Rose does not store your full card details. An invoice can be requested during the order by entering your tax details in the fields provided. If payment is authorised but publication does not complete, activation is completed at no additional cost or you receive a full refund: never a double charge.

Yes, on two points. First: the fourteen-day right of withdrawal is reserved for consumers and does not apply to those who buy in the course of their professional activity, unless expressly agreed. Second: if you include other people’s personal data in the content for business purposes, you act as data controller and must accept the GDPR Article 28 agreement provided for in the Terms, which governs the processing carried out by J.Rose on your behalf. The legal basis, the information notice to the people featured and the lawfulness of the content remain your responsibility.